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Aluminum alloy doors and Windows to the dealer to handle after-sales problem, the key to do this 4 words

by:Gladman      2020-12-23
In the process of aluminum alloy doors and Windows operation of the store, there is always some consumer complaints. In the face of customers or installation work, such as doors and Windows products as a distributor of window of aluminium alloy door, should be how to deal with? And the emergence of these problems is the dealer's operators and the test of the clerk of window of aluminium alloy door, because if mishandled, could be in aluminum alloy doors and Windows brand reputation and public praise. In order to help to the aluminum alloy doors and Windows distributors deal with these problems, Gladman Windows small make up some tips to share the following handling after-sales problem, and the key is to do the first point. One, we have a saying in China: shoes shoes. It means that, people skills, often should make others stand in others' position yourself. When consumer complaints or complaining, the hope is to get the other side of the respect and understanding. So aluminum alloy doors and Windows distributor necessary to stand on the consumer's position, often think if I were a customer, I what, no matter what to do with work, we should all have the sincerity, only understanding the mood of consumers, for their consideration, can real eliminate consumer complaints. Second, listen patiently to aluminum alloy doors and Windows since consumers complain will happen, it showed that he was energy or material has been somehow unsatisfied. Therefore, when he proposed complain with their own private emotion. Human behavior simply add emotional component, and is no longer so calm, can at any time may not be able to say some calm or bold words. But, for the majority of consumers, bitterness, aluminum alloy doors and Windows store is not always insisted upon tangible compensation. Just to vent the unhappy mood in the heart. Hope can get merchant's respect and understanding, to eliminate anger in my heart, make oneself have a psychological balance. Gladman Windows think if aluminum alloy doors and Windows dealer even patience to listen to all can't do this, for consumers, is adding fuel to the fire, worsen further complain. Therefore, we this mood and mind of the consumer to fully respect and understanding. Three, honesty and sorry when listening to customers complain, should give customers sincerely sorry, for example: the inconvenience, I said sorry to you on behalf of the company, or a hot day let you from having to really embarrassed, and so on. Sorry to proper, suitable and not unprincipled, I'm sorry, but to insist on aluminum alloy doors and Windows enterprise dignity, I'm sorry, but on the basis of not sorry to make a low profile. Sorry, one is to bear responsibility, the second is to eliminate the customer's internal heat. After four, the processing plan to admit a mistake, should according to the situation of aluminum alloy doors and Windows of consumers reflect in the shortest possible time to give a deal or reply, if in a short period of time does not make processing, need indirect clarify to the customer actual situation, and told how or when to reply to, don't let the customer thought that the store is on the dodge responsibilities or perfunctory. Five, processing, tracking window of aluminium alloy door, head of the dealer to track work processing results, and make sure to reply within the prescribed time within the customer, and subsequent telephone return visit according to specific situation. * Gladman Windows sharing is here today, feel good, this article will point a praise bai ~ * if you have any questions or window shop management problems are welcome to consult. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Gladman doors and Windows aluminum Windows and doors factory in guangdong foshan, fast delivery time 2 days WeChat telephone: 18605024178 net station: gladmanirondoors. com展厅:东部QianPu路斯明区中国福建厦门
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